1. Who we are
Kavra Enterprises Ltd trading as Home Damp and Mould ("we", "us"), a company registered in England and Wales, number 17010703, registered office 76 Pembroke Avenue, Luton, England, LU4 9BJ. Contact: hello@homedampandmould.co.uk.
2. Quotes
Price ranges given from photos are estimates only. A written quote is given after inspection and sets out the rooms, surfaces, method, exclusions and price. Written quotes are valid for 30 days. We are not VAT registered, so no VAT is added.
3. Accepting a quote
A contract is formed when you accept our written quote in writing (including by email or WhatsApp). Landlords and agents confirm they are authorised to instruct the work on the property.
4. Your right to cancel
If you are a consumer and the contract is made at your home or at a distance, you have 14 days from the day the contract is made to cancel without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, tell us clearly by email. If you ask us to start work within the 14 days and then cancel, you pay for the work done up to that point. Once the work is fully completed at your request, the right to cancel ends.
5. Access and preparation
You agree to give safe access at the agreed time, with power and water available, and to clear small items from the work area. Where you are a landlord or agent, you are responsible for arranging tenant access. A missed appointment with less than 24 hours notice may be charged at £75.
6. Changes and extra work
If we find anything not covered by the quote, such as hidden leaks, rotten timber or plaster that needs replacing, we stop and agree any extra work and cost with you before continuing.
7. Payment
Homeowners pay in full on completion. Landlords and agents pay within 14 days of invoice. For larger damp repairs we may ask for a deposit to order materials, agreed in writing. Late payment on business invoices may attract statutory interest.
8. Guarantee
Mould treatments carry a 6 month guarantee on the treated surfaces, on the conditions set out on our guarantee page. Other workmanship is guaranteed for 12 months. Manufacturer warranties apply to fans and PIV units. Your legal rights are not affected.
9. What we are responsible for
We carry out work with reasonable care and skill. We are not responsible for damp or mould caused by issues outside the agreed scope, for example structural defects, plumbing in other properties, or recommendations in our report that are not followed. Nothing in these terms limits liability for death or personal injury caused by negligence, or anything else that cannot be limited by law.
10. Complaints
If you are unhappy, tell us. See our complaints process.
11. Law
These terms are governed by the law of England and Wales.